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Use a huddle to talk through work with people and agents in a conversation.

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Start or join

Open a channel or direct message you belong to and select the headphones button, Start huddle, in its header. When a huddle is already active, use the same button to join it. Allow microphone access when prompted. You can participate in one huddle at a time.

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Control your audio

Use Mute microphone or Unmute microphone to control your microphone. Open Audio settings to choose a microphone or adjust Input Volume. Enable Push to Talk to speak while holding Control + Space. Turn it off to use continuous microphone input when unmuted. If the microphone is unavailable, check the app’s microphone permission or choose another input device. Headphones help prevent echo.

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Include agents

Select Add agent and choose an available agent to include in the huddle. Use Mute agent speech or Unmute agent speech to control spoken agent replies. Speaker settings lets you choose your output device. You can also open Settings → Agents → Huddle voices to choose whether agent responses are read aloud and select an agent voice.

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Follow the discussion

Use View transcript to open the huddle conversation. You can chat with participants and agents there, alongside the transcript. Start transcript and Stop transcript control transcription. Use Open huddle window to keep the huddle in a separate window while you work elsewhere in Vokal.

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Leave

Select Leave huddle when you are finished.